ABSTRACT
ABSTRACT BACKGROUND AND OBJECTIVES: It has been proposed that some individuals with musculoskeletal pain may perceive themselves as victims of injustice. Perception of injustice can have a significant impact on several pain-related outcomes, major depressive symptoms, disabilities, and absenteeism. The objective of this study consisted of a transcultural adaptation of the original instrument in English, Injustice Experience Questionnaire into a final version to be used in Brazil. METHODS: The whole translation process consisted of translation, back-translation and the review by a committee of experts. The pre-test was applied to 90 participants (41 participants with chronic musculoskeletal pain). For the psychometric analysis, the translated version was applied to 120 participants with chronic musculoskeletal pain. The internal consistency was verified by the Cronbach's alpha coefficient, and the construct validity was analyzed using factorial exploratory analysis. RESULTS: After the conclusion of the pre-test, there were no difficulties in understanding the translated questionnaire by more than 20% of the sample. The Cronbach alpha calculation for the 12 items of the Injustice Experience Questionnaire/Port-BR was 0.86 [CI (95%) = 0.83 to 0.90; p<0.001]. CONCLUSION: The questionnaire's Portuguese version proved to be easily understandable showing good semantic validation. Nevertheless, further studies should address other psychometric characteristics of this instrument.
RESUMO JUSTIFICATIVA E OBJETIVOS: Tem sido proposto que algumas pessoas com dor musculoesquelética podem desenvolver um sentimento de injustiça. A percepção da injustiça pode ter um impacto significativo em uma série de desfechos relacionados à dor, sintomas depressivos maiores, incapacidades e absenteísmo. O objetivo deste estudo consistiu em uma adaptação transcultural do instrumento original em inglês do Injustice Experience Questionnaire para uma versão final a ser utilizada no Brasil. MÉTODOS: Todo o processo consistiu em tradução, retrotradução e revisão pelo comitê de especialista. O pré-teste foi aplicado a 90 participantes (41 participantes com dor crônica musculoesquelética). Para a análise psicométrica, a versão traduzida foi aplicada a 120 participantes com dor crônica musculoesquelética. A consistência interna foi verificada pelo coeficiente alfa de Cronbach e a validade do construto foi analisada por meio de análise exploratória fatorial. RESULTADOS: Após a conclusão do pré-teste, não houve dificuldades em entender cada item do questionário traduzido por mais de 20% da amostra. O cálculo alfa de Cronbach para os 12 itens do Injustice Experience Questionnaire/Port-BR foi de 0,86 [IC (95%) = 0,83 a 0,90; p<0,001]. CONCLUSÃO: A versão em português do questionário mostrou-se facilmente compreensível com boa validação semântica. No entanto, estudos adicionais devem abordar outras características psicométricas desse instrumento.
ABSTRACT
BACKGROUND: The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE: This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that impact the usersâ€(tm) perceived quality. METHOD: A cross-sectional observational study was conducted, and 95 patients from the physical therapy department of the Hospital Universitário Gaffrée e Guinle - Universidade Federal do Estado do Rio de Janeiro (HUGG/UNIRIO) - Rio de Janeiro, Brazil, were evaluated by the SERVQUAL questionnaire. A brief questionnaire to identify the sociocultural profile of the patients was also performed. RESULTS: Patients from this health service presented a satisfied status with the treatment, and the population final average value in the questionnaire was 0.057 (a positive value indicates satisfaction). There was an influence of the educational level on the satisfaction status (χ‡Â²=17,149; p=0.002). A correlation was found between satisfaction and the dimensions of tangibility (rho=0.56, p=0.05) and empathy (rho=0.46, p=0.01) for the Unsatisfied group. Among the Satisfied group, the dimension that was correlated with the final value of the SERVQUAL was responsiveness (rho=0.44, p=0.01). CONCLUSIONS: The final values of the GGUH physical therapy department showed that patients can be satisfied even in a public health service. Satisfaction measures must have a multidimensional approach, and we found that people with more years of study showed lower values of satisfaction. .